Re: [Harp-L] Interesting Guitar Center policies

[Phyllis731@xxxxxxx]

You may or may not be aware that Guitar Center and Musician's Friend  
(online) are one and the same
owner...not that this is relevant to your issue.  Many of the folks  from 
Old Town School of Folk Music
(Joe Filisko and group) here in Chicago, including myself, order our  
harmonicas from Rockin Rons Music 4 Less online.  Ron provides great  service and 
always gets orders out within a couple of days.  His prices  are
a little cheaper than many other music stores.  I'm not  related. He phoned 
me twice to explain why a recent order was taking a  little longer as it 
was coming directly from Suzuki.  My experience has  been positive and you may 
want to check him out.
 
Blues Girl  Phyllis
 
 

 
In a message dated 8/25/2014 2:15:18 A.M. Eastern Daylight Time,  
harpexplorer1@xxxxxxxxx writes:

Harp,  I'm glad that you had no problem... but remember, I asked if I could
check  it after purchase just to be sure, and was told by both the employee
and  the manager, in no uncertain terms, that there were no returns  on
harmonicas, even if defective.

It would have been one thing if an  exchange was possible for a defective
harp after buying it, but they were  very clear and specific that they would
not do a return or exchange on a  harmonica because it is designed to go
into the mouth, even if they  witnessed it being checked in front of them
and never going into the  mouth.

I just thought a heads up was in order, because if one of their  stores can
talk about corporate policy and their refusal to ensure that  merchandise
isn't defective even before it goes in the mouth, then it might  affect
someone other than me down the road. It's definitely something  worth
checking, if you don't have huge amounts of extra income just falling  out
of your pockets.

On the plus side, I went to my regular store,  and they thought Guitar
Center's Catch 22 situation is just one more way my  neighborhood store
stays in business. They did teasingly chastise me for  having gone to GC,
though.


On Sun, Aug 24, 2014 at 9:00 AM, Bob  Harty <bharty@xxxxxx> wrote:

> Very strange folks. If it all  happens in their plain view and it never
> enters your mouth if it's bad  it seems like their just in the business of
> pushing products, not  concerned about having satisfied customers!
>
> Sent from my  iPad
>
> > On Aug 23, 2014, at 6:26 PM, Harp Explorer  <harpexplorer1@xxxxxxxxx>
> wrote:
> >
> > I  normally get my harmonicas at a local shop. I've had times where 
there
>  > was an occasional problem, so I always use the tester just to  check.
> >
> > I found out today that Guitar Center, or at  least the one I was near
> today,
> > won't let you use the  tester on the harmonicas.
> >
> > Well, then, can I buy it,  and then use the harmonica tester immediately
> > after to be sure  it's at 100%?
> >
> > No, we don't allow returns or  exchanges on harmonicas, in case you put 
it
> > in your  mouth.
> >
> > But, I explained, i just want to be sure  before I walk out. You'll even
> see
> > that I don't put it in  my mouth, only use the tester I can see there
> behind
> > the  counter.
> >
> > Sorry, all harmonica purchases are as is  and final.
> >
> > The manager had the same view, but  neither of them could explain why 
they
> > even have the tester there  if not for testing a harmonica.
> >
> > I left without  buying anything, and I'll swing by my local shop another
> > time and  do the usual.
> >
> > Anyone else ever face that "pig in a  poke" policy when buying 
harmonicas?
>

Blues Girl Phyllis  

Blues Girl Phyllis  

Blues Girl  Phyllis