Re: [Harp-L] Interesting Guitar Center policies

[Harp Explorer <harpexplorer1@xxxxxxxxx>]

Thanks! I do try to buy locally, but I'll keep it in mind.


On Sun, Aug 24, 2014 at 11:36 PM, <Phyllis731@xxxxxxx> wrote:

>  You may or may not be aware that Guitar Center and Musician's Friend
> (online) are one and the same
> owner...not that this is relevant to your issue.  Many of the folks from
> Old Town School of Folk Music
> (Joe Filisko and group) here in Chicago, including myself, order our
> harmonicas from Rockin Rons Music 4 Less online.  Ron provides great
> service and always gets orders out within a couple of days.  His prices are
> a little cheaper than many other music stores.  I'm not related. He phoned
> me twice to explain why a recent order was taking a little longer as it was
> coming directly from Suzuki.  My experience has been positive and you may
> want to check him out.
>
> Blues Girl Phyllis
>
>
>  In a message dated 8/25/2014 2:15:18 A.M. Eastern Daylight Time,
> harpexplorer1@xxxxxxxxx writes:
>
> Harp, I'm glad that you had no problem... but remember, I asked if I could
> check it after purchase just to be sure, and was told by both the employee
> and the manager, in no uncertain terms, that there were no returns on
> harmonicas, even if defective.
>
> It would have been one thing if an exchange was possible for a defective
> harp after buying it, but they were very clear and specific that they would
> not do a return or exchange on a harmonica because it is designed to go
> into the mouth, even if they witnessed it being checked in front of them
> and never going into the mouth.
>
> I just thought a heads up was in order, because if one of their stores can
> talk about corporate policy and their refusal to ensure that merchandise
> isn't defective even before it goes in the mouth, then it might affect
> someone other than me down the road. It's definitely something worth
> checking, if you don't have huge amounts of extra income just falling out
> of your pockets.
>
> On the plus side, I went to my regular store, and they thought Guitar
> Center's Catch 22 situation is just one more way my neighborhood store
> stays in business. They did teasingly chastise me for having gone to GC,
> though.
>
>
> On Sun, Aug 24, 2014 at 9:00 AM, Bob Harty <bharty@xxxxxx> wrote:
>
> > Very strange folks. If it all happens in their plain view and it never
> > enters your mouth if it's bad it seems like their just in the business of
> > pushing products, not concerned about having satisfied customers!
> >
> > Sent from my iPad
> >
> > > On Aug 23, 2014, at 6:26 PM, Harp Explorer <harpexplorer1@xxxxxxxxx>
> > wrote:
> > >
> > > I normally get my harmonicas at a local shop. I've had times where
> there
> > > was an occasional problem, so I always use the tester just to check.
> > >
> > > I found out today that Guitar Center, or at least the one I was near
> > today,
> > > won't let you use the tester on the harmonicas.
> > >
> > > Well, then, can I buy it, and then use the harmonica tester immediately
> > > after to be sure it's at 100%?
> > >
> > > No, we don't allow returns or exchanges on harmonicas, in case you put
> it
> > > in your mouth.
> > >
> > > But, I explained, i just want to be sure before I walk out. You'll even
> > see
> > > that I don't put it in my mouth, only use the tester I can see there
> > behind
> > > the counter.
> > >
> > > Sorry, all harmonica purchases are as is and final.
> > >
> > > The manager had the same view, but neither of them could explain why
> they
> > > even have the tester there if not for testing a harmonica.
> > >
> > > I left without buying anything, and I'll swing by my local shop another
> > > time and do the usual.
> > >
> > > Anyone else ever face that "pig in a poke" policy when buying
> harmonicas?
> >
>
> Blues Girl Phyllis
>
> Blues Girl Phyllis
>
> Blues Girl Phyllis
>
>