Re: [Harp-L] Interesting Guitar Center policies

[Mike Wilbur <mike@xxxxxxxxxxxxxxxxx>]

I have had many good experiences with Rockin Ron including calls from Ron to " make sure "
I received my order.
His brother must fly the UPS plane because the delivery to me in Key West or my North Coast
Summer home is incredibly  quick !


Mike Wilbur


> On Aug 25, 2014, at 2:36 AM, Phyllis731@xxxxxxx wrote:
> 
> You may or may not be aware that Guitar Center and Musician's Friend  
> (online) are one and the same
> owner...not that this is relevant to your issue.  Many of the folks  from 
> Old Town School of Folk Music
> (Joe Filisko and group) here in Chicago, including myself, order our  
> harmonicas from Rockin Rons Music 4 Less online.  Ron provides great  service and 
> always gets orders out within a couple of days.  His prices  are
> a little cheaper than many other music stores.  I'm not  related. He phoned 
> me twice to explain why a recent order was taking a  little longer as it 
> was coming directly from Suzuki.  My experience has  been positive and you may 
> want to check him out.
> 
> Blues Girl  Phyllis
> 
> 
> 
> 
> In a message dated 8/25/2014 2:15:18 A.M. Eastern Daylight Time,  
> harpexplorer1@xxxxxxxxx writes:
> 
> Harp,  I'm glad that you had no problem... but remember, I asked if I could
> check  it after purchase just to be sure, and was told by both the employee
> and  the manager, in no uncertain terms, that there were no returns  on
> harmonicas, even if defective.
> 
> It would have been one thing if an  exchange was possible for a defective
> harp after buying it, but they were  very clear and specific that they would
> not do a return or exchange on a  harmonica because it is designed to go
> into the mouth, even if they  witnessed it being checked in front of them
> and never going into the  mouth.
> 
> I just thought a heads up was in order, because if one of their  stores can
> talk about corporate policy and their refusal to ensure that  merchandise
> isn't defective even before it goes in the mouth, then it might  affect
> someone other than me down the road. It's definitely something  worth
> checking, if you don't have huge amounts of extra income just falling  out
> of your pockets.
> 
> On the plus side, I went to my regular store,  and they thought Guitar
> Center's Catch 22 situation is just one more way my  neighborhood store
> stays in business. They did teasingly chastise me for  having gone to GC,
> though.
> 
> 
>> On Sun, Aug 24, 2014 at 9:00 AM, Bob  Harty <bharty@xxxxxx> wrote:
>> 
>> Very strange folks. If it all  happens in their plain view and it never
>> enters your mouth if it's bad  it seems like their just in the business of
>> pushing products, not  concerned about having satisfied customers!
>> 
>> Sent from my  iPad
>> 
>>>> On Aug 23, 2014, at 6:26 PM, Harp Explorer  <harpexplorer1@xxxxxxxxx>
>>> wrote:
>>> 
>>> I  normally get my harmonicas at a local shop. I've had times where
> there
>>> was an occasional problem, so I always use the tester just to  check.
>>> 
>>> I found out today that Guitar Center, or at  least the one I was near
>> today,
>>> won't let you use the  tester on the harmonicas.
>>> 
>>> Well, then, can I buy it,  and then use the harmonica tester immediately
>>> after to be sure  it's at 100%?
>>> 
>>> No, we don't allow returns or  exchanges on harmonicas, in case you put
> it
>>> in your  mouth.
>>> 
>>> But, I explained, i just want to be sure  before I walk out. You'll even
>> see
>>> that I don't put it in  my mouth, only use the tester I can see there
>> behind
>>> the  counter.
>>> 
>>> Sorry, all harmonica purchases are as is  and final.
>>> 
>>> The manager had the same view, but  neither of them could explain why
> they
>>> even have the tester there  if not for testing a harmonica.
>>> 
>>> I left without  buying anything, and I'll swing by my local shop another
>>> time and  do the usual.
>>> 
>>> Anyone else ever face that "pig in a  poke" policy when buying
> harmonicas?
> 
> Blues Girl Phyllis  
> 
> Blues Girl Phyllis  
> 
> Blues Girl  Phyllis
> 
> 
> 
>