Re: [Harp-L] Exhorbitant Hohner repair prices

[icemanle@xxxxxxx]

 perhaps the $20 repair was one of those long ago and far away loss leader prices. instead of being angry over the $120, you could be very grateful that you were able to have had it done for $20?
What Hohner is selling now for $35 once cost me $4.25. Times change.

 

 

-----Original Message-----
From: Joe Spiers <joemopar@xxxxxxxxxxx>
To: Norman Vickers <nvickers1@xxxxxxx>; Harp-l@harp-l. org <Harp-l@xxxxxxxxxx>
Sent: Wed, Oct 21, 2009 6:31 pm
Subject: Re: [Harp-L] Exhorbitant Hohner repair prices









You were priced a professional repair from the people who possibly have the 

most experience with your instrument, have parts on-hand for an obsolete 

model, and overhead costs that are a part of having a business........ 
 

$120 doesn't seem unreasonable to me. 
 


----- Original Message ----- 
From: "Norman Vickers" <nvickers1@xxxxxxx> 

To: "Harp-l@harp-l. org" <Harp-l@xxxxxxxxxx> 

Sent: Wednesday, October 21, 2009 2:07 PM 

Subject: [Harp-L] Exhorbitant Hohner repair prices 
 


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> Dear Harp-L  friends: 

> 

> See letter to Hohner management regarding charges for harmonica repair. 

> What has been your experience?  Any suggestions?  Who's your favorite 

> harmonica repair specialist? 

> 

> ---------------------------------------------------------------------------- 

> ------------------------------------------------------------- 

> 

> F. Norman Vickers 

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> October, 20, 2009 

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> Top Management 

> 

> Hohner, Inc. 

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> 1000 Technology Park Drive 

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> Glen Allen, VA 23059 

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> 

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> Dear Friends at Hohner: 

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> A 500% increase in harmonica repair prices!   Wow! 

> 

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> I am a long-time customer and supporter of Hohner.  In 2007  I sent my 

> reedplates for CBH 2012 for reconditioning.  The charge was reasonable at 

> $20 for reconditioning and $5 for shipping. 

> 

> 

> 

> This year, I sent CBH 2012 reedplates back  along with a CBH 2016 

> harmonica 

> for reconditioning. I was surprised when you sent me the estimate for CBH 

> 2012 reedplate reconditioning at $120 and CBH 2016 reconditioning  at 

> $145. 

> For those prices, I get free shipping. 

> 

> 

> 

> In my opinion, this is not a reasonable or affordable charge.  I have 

> already called the repair department to have my equipment returned without 

> repair service.  I'm shocked and disappointed. 

> 

> I felt that I would be remiss if I didn't express my feelings to "the 

> deciders." 

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> Sincerely, 

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> 

> F. Norman Vickers 

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> Pensacola, FL 

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> _______________________________________________ 

> Harp-L is sponsored by SPAH, http://www.spah.org 

> Harp-L@xxxxxxxxxx 

> http://harp-l.org/mailman/listinfo/harp-l 

> 
 

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