Re: [Harp-L] Exhorbitant Hohner repair prices

["Joe Spiers" <joemopar@xxxxxxxxxxx>]

You were priced a professional repair from the people who possibly have the
most experience with your instrument, have parts on-hand for an obsolete
model, and overhead costs that are a part of having a business........

$120 doesn't seem unreasonable to me.


----- Original Message ----- 
From: "Norman Vickers" <nvickers1@xxxxxxx>
To: "Harp-l@harp-l. org" <Harp-l@xxxxxxxxxx>
Sent: Wednesday, October 21, 2009 2:07 PM
Subject: [Harp-L] Exhorbitant Hohner repair prices


> Dear Harp-L  friends:
>
> See letter to Hohner management regarding charges for harmonica repair.
> What has been your experience?  Any suggestions?  Who's your favorite
> harmonica repair specialist?
>
> ----------------------------------------------------------------------------
> -------------------------------------------------------------
>
> F. Norman Vickers
>
>
>
>
>
>
>
> October, 20, 2009
>
>
>
> Top Management
>
> Hohner, Inc.
>
> 1000 Technology Park Drive
>
> Glen Allen, VA 23059
>
>
>
> Dear Friends at Hohner:
>
>
>
> A 500% increase in harmonica repair prices!   Wow!
>
>
>
> I am a long-time customer and supporter of Hohner.  In 2007  I sent my
> reedplates for CBH 2012 for reconditioning.  The charge was reasonable at
> $20 for reconditioning and $5 for shipping.
>
>
>
> This year, I sent CBH 2012 reedplates back  along with a CBH 2016
> harmonica
> for reconditioning. I was surprised when you sent me the estimate for CBH
> 2012 reedplate reconditioning at $120 and CBH 2016 reconditioning  at
> $145.
> For those prices, I get free shipping.
>
>
>
> In my opinion, this is not a reasonable or affordable charge.  I have
> already called the repair department to have my equipment returned without
> repair service.  I'm shocked and disappointed.
>
> I felt that I would be remiss if I didn't express my feelings to "the
> deciders."
>
>
>
> Sincerely,
>
>
>
>
>
> F. Norman Vickers
>
> Pensacola, FL
>
>
>
>
>
>
>
>
>
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