Re: [Harp-L] Incredible service experience with Shure



Richard Hunter wrote:
One week ago I sent two non-functional Shure mics -- a Undiyne 3 that
I've had since high school, and an SM-58 that I bought a little while
ago at a yard sale -- to the Shure factory for repair, which I expected
to cost $55 per mic.

Today I got a package from Shure, and opened it to find that they had
replaced both mics with new ones -- a 545 and an SM58, both pro-quality
mics equivalent to the models I sent for repair. The charge was
significantly less than I'd figured.


So far as I know, I have no friends working at Shure, and I hold no
power over the company beyond that of my personal buying decisions. This
must be their standard service operating model at work.


It's pretty rare nowadays for a company to stand behind their products
with service like this. I certainly got a much different reception from
Electrovice last week when I called them to discuss repairs to my EV630.

This is a product type that's pretty important to harmonica players, so
I thought it worth a mention. Shures are high-quality when they leave
the factory -- that Unidyne 3 worked perfectly for 25 years. When you
add service like this in, the value proposition is impressive to say the
least.

Standard disclaimer: I have never received nor solicited any
compensation from Shure for any reason whatsoever, and none has ever
been offered to me by them.


Regards, Richard Hunter


A couple of years ago my brother called up Shure looking for volume control pots. He ended up speaking to a tech who told him that it would be too much trouble making out the paperwork so he took my brother's address and sent some out at no charge.


This is also the company that has pdfs of scans of the data sheets of almost every microphone they made on their web site. See a Shure mic you've never heard of on Ebay? Look it up on the Shure site. You'll be surprised at what you can learn. Nobody else has that kind of information available on discontinued products. I've looked.

The odd thing is that they seem to be able to make money in spite of being nice to customers.



--
Hear Barrelhouse Solly on the internet--that's me

http://www.soundclick.com/barrelhousesolly




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