[Harp-L] Incredible service experience with Shure

[Richard Hunter <turtlehill@xxxxxxxxxxxxx>]

One week ago I sent two non-functional Shure mics -- a Undiyne 3 that
I've had since high school, and an SM-58 that I bought a little while
ago at a yard sale -- to the Shure factory for repair, which I expected
to cost $55 per mic.

Today I got a package from Shure, and opened it to find that they had
replaced both mics with new ones -- a 545 and an SM58, both pro-quality
mics equivalent to the models I sent for repair.  The charge was
significantly less than I'd figured.  

So far as I know, I have no friends working at Shure, and I hold no
power over the company beyond that of my personal buying decisions. This
must be their standard service operating model at work.  

It's pretty rare nowadays for a company to stand behind their products
with service like this. I certainly got a much different reception from
Electrovice last week when I called them to discuss repairs to my EV630.

This is a product type that's pretty important to harmonica players, so
I thought it worth a mention. Shures are high-quality when they leave
the factory -- that Unidyne 3 worked perfectly for 25 years. When you
add service like this in, the value proposition is impressive to say the
least.

Standard disclaimer: I have never received nor solicited any
compensation from Shure for any reason whatsoever, and none has ever
been offered to me by them. 

Regards, Richard Hunter