Re: Re: [Harp-L] Incredible service experience with Shure

[Garry Hodgson <garry@xxxxxxxxxxxx>]

Joel Fritz <jfritz666@xxxxxxxxxxx> wrote:

> Richard Hunter wrote:
> > Today I got a package from Shure, and opened it to find that they had
> > replaced both mics with new ones -- a 545 and an SM58, both pro-quality
> > mics equivalent to the models I sent for repair.  The charge was
> > significantly less than I'd figured.  
...
> A couple of years ago my brother called up Shure looking for 
...
> The odd thing is that they seem to be able to make money in spite of 
> being nice to customers.

i'd argue (and hope) that it's because of that, not in spite of.
and that's why it's important that folks like you and richard
let people know about great service, as you have.  companies that spend
the money and effort to provide great service should be rewarded,
and those who care about great service should vote with their wallets
to ensure it continues.


----
Garry Hodgson, Technical Consultant, AT&T Labs

Your love, your anger, your kindness, your hate.
All of it creates the future for you and your children.
What kind of future are you creating today?