[Harp-L] Member Complaint Regarding False Information and Harassment ( A. P. Gentile)

[Ian Osborn]

No offence gents, but this forum is for learning and sharing. I don’t feel we need to hear you both airing your grievances.

Thanks!

Ian

> On May 13, 2021, at 10:53 AM, Steve Klein <stevenlois1 at xxxxx> wrote:
> 
> In my many years of posting, I have never posted a single negative review
> EVER until now. If you search my reviews, you will ONLY see the  many
> vendors I have recommended.
> A. P. Gentile knows full well that I was initially referred by one of these
> highly respected vendors for brass cover plates for my brass Combs.  In fact
> this same vendor advised him that he and all the vendors that he recommends
> back up their products 100% .  Initially A. P. Gentile offered a full
> reimbursement for the repair, (no I didn't sit on it- As recommended by the
> technician, a brace was added to support the top skinny part of the
> Saxaphonica that bent). A. P. Gentile then went back on his word and said he
> would only give 50% reimbursement. It is the principle of keeping your word
> that matters to me,  not the $57.  I had spent $775  for all 3 horns. It is
> insulting to claim that this tiny amount of money would affect my opinion
> and cause me to go to the trouble to mass publicize this.
> Yes, one Facebook site did remove my original post because it had an angry
> tone. I was angry that a vendor was misleading our community. I have redone
> the review to keep out emotion and stick to the facts. I don't believe that
> negative reviews should be squashed.:
> https://youtu.be/6mnGGop0UAI
> 
>