RE: [Harp-L] Harrison Harmonica's shutting down - open letter to Brad

[John Neff <soulchicken@xxxxxxxx>]

Deja vue, it's like AMF taking over Harley Davidson in the 70's and we all know how that turned out.
 

> From: drew@xxxxxxxx
> Date: Fri, 5 Aug 2011 08:23:23 -0400
> To: harp-l@xxxxxxxxxx
> Subject: [Harp-L] Harrison Harmonica's shutting down - open letter to Brad
> 
> Brad, I have to say this is really crappy. I paid IN FULL over $550 almost
> a year ago for 3 of your harps. Not only have I not received them, but now
> you tell me that my order is being BAIT AND SWITCHED to another
> manufacturer. How do we now it will be the same harmonica, built with the
> same specifications, composite materials. You sold us a bill of goods based
> on your manufacturing and craftsmanship - and now I have no idea who, how,
> or when my order will be filled - that’s total crap, and I bet illegal.
> COMPLETE BAIT AND SWITCH - WHAT A SHAME. I love the harmonica, love the
> instrument, love playing it. I missed an opportunity to purchase a Joe
> Filisko custom when he was still taking orders, and when you launched I
> thought - wow, how great that there is a new company taking innovative
> approaches to design and manufacturing. I know running a business is hard,
> and I am sure you tried your best, and your failure at that is disappointing
> - but what is egregious is how you have handled this situation with your
> customers. You have had my money - in full for almost a year and I have
> never, not once had a single direct communication about my order - always
> the same newsletter saying you're trying to get the orders out. And then
> the first direct communication I have is to tell me that you are shutting
> down and have bait and switched my order to some unknown, not named company
> that should be contacting me shortly....and you have the temerity to send
> that from a do-not-reply email address.
> 
> 
> 
> That leaves me little recourse but to go out to the social networks and
> shout from the mountain top that Brad Harrison, and his company Bradical
> were nothing but smoke and mirrors and a total scam. Shame on you. I will
> be contacting Visa to get my money back.
> 
> 
> 
> Truly disappointed in your actions,
> 
> 
> 
> Drew MacFadyen
> 
> 
> 
> 
> 
> Dear valued customers,
> 
> Harrison Harmonicas has made a name for its B-Radical harps and earned a
> reputation for making a top-quality instrument. That commitment will
> continue but with a different company. The B-radical is a very expensive
> instrument to create, something we weren't able to anticipate when we set
> our price in pre-production. Even as we began to meet and sometimes even
> exceed our production goals, there were obstacles we were unable to
> overcome. It is with a heavy heart I say Harrison Harmonicas is no longer
> able to continue as a company.
> 
> However, another innovative American company with a reputation for
> manufacturing excellence has purchased the B-Radical harmonica and will
> build the B-radical as well as other HH-concept models. They are committed
> to - and with 49 years of manufacturing experience are capable of - carrying
> forward the revolution we started.
> 
> The new company has expressed a firm commitment to filling our backorders.
> It will be sending out a communication to you in the coming weeks, you
> should be hearing from them soon via email announcing the new home and how
> backorders will be handled.
> 
> 
> 
> 
> 
> Thank you for your support.
> 
> 
> 
> This message was sent from:
> 
> Harrison Harmonicas | 605 Fulton Ave. | Rockford, IL 61103
> 
> 
> 
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