Re: [Harp-L] B-Radical Customer Service Concerns

[Zack <zack.pomerleau@xxxxxxxxx>]

If they can read replies to a no-reply e-mail, then it should be used for
replies.

On Sat, Apr 23, 2011 at 11:12 AM, Bill Hines <billhines4@xxxxxxxxx> wrote:

> "The issue was that well over 50 clients replied to our No Reply news
> letters."
>
> This is exactly who "no-reply" email addresses are very
> customer-unfriendly, obnoxious and annoying. I can see big corporations
> using them, but a small company that wants to have a reputation for customer
> service should not. Be visible, don't make it hard for your customers to
> reach you. Don't put it back on the customers for stupidly replying to
> no-reply email addresses (sometimes the fact that they are no-reply is
> buried at the bottom of a long email/newsletter or one has forgotten by the
> time they get to the bottom), it's back on the company for implementing
> something as customer-hostile as this technology. Please pass that along to
> Brad.
>
>


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Drummer, guitarist, pianist, vocalist, and harmonica player. Currently using
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