Re: [Harp-L] B-Radical Customer Service Concerns
- To: Bill Hines <billhines4@xxxxxxxxx>
- Subject: Re: [Harp-L] B-Radical Customer Service Concerns
- From: Zack <zack.pomerleau@xxxxxxxxx>
- Date: Sat, 23 Apr 2011 15:51:40 -0400
- Cc: harp-l@xxxxxxxxxx
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- In-reply-to: <4DB2EC4E.2080103@gmail.com>
- References: <BANLkTimUED6jr_qLyfOo+MHQYXiZHA8g-g@mail.gmail.com> <8CDCF389D2CDF28-1D84-16934@webmail-m001.sysops.aol.com> <8CDCF39710CB3EC-1D84-16A12@webmail-m001.sysops.aol.com> <4DB2EC4E.2080103@gmail.com>
If they can read replies to a no-reply e-mail, then it should be used for
replies.
On Sat, Apr 23, 2011 at 11:12 AM, Bill Hines <billhines4@xxxxxxxxx> wrote:
> "The issue was that well over 50 clients replied to our No Reply news
> letters."
>
> This is exactly who "no-reply" email addresses are very
> customer-unfriendly, obnoxious and annoying. I can see big corporations
> using them, but a small company that wants to have a reputation for customer
> service should not. Be visible, don't make it hard for your customers to
> reach you. Don't put it back on the customers for stupidly replying to
> no-reply email addresses (sometimes the fact that they are no-reply is
> buried at the bottom of a long email/newsletter or one has forgotten by the
> time they get to the bottom), it's back on the company for implementing
> something as customer-hostile as this technology. Please pass that along to
> Brad.
>
>
--
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Drummer, guitarist, pianist, vocalist, and harmonica player. Currently using
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