Re: [Harp-L] B-Radical Customer Service Concerns

[Bill Hines <billhines4@xxxxxxxxx>]

"The issue was that well over 50 clients replied to our No Reply news 
letters."

This is exactly who "no-reply" email addresses are very 
customer-unfriendly, obnoxious and annoying. I can see big corporations 
using them, but a small company that wants to have a reputation for 
customer service should not. Be visible, don't make it hard for your 
customers to reach you. Don't put it back on the customers for stupidly 
replying to no-reply email addresses (sometimes the fact that they are 
no-reply is buried at the bottom of a long email/newsletter or one has 
forgotten by the time they get to the bottom), it's back on the company 
for implementing something as customer-hostile as this technology. 
Please pass that along to Brad.