RE: [Harp-L] Re: Suzuki Chromatix

[Dean Liu <tliu10@xxxxxxxxxxx>]

I certainly agree with John’s comment on Suzuki’s
exceptional service. On separate occasions, Suzuki, through Os, has replaced my
rosewood covers with metal ones which convert “Pure Harp” to Firebreath simply
because I couldn’t get used to playing the wooden covers; not only fixed my
spared ProMaster reed plates, but also added comb and covers, and the
technologist called me to discuss how the adjustments I made to the plates
should be handled in his repairing process. A score of 12 out of 10 is more
than justified.

By the way, Suzuki's Fabulous is indeed fabulous!


Dean
Austin, TX




> From: hvyj@xxxxxxx
> Date: Fri, 13 Mar 2009 17:38:03 -0400
> To: Cheechmail@xxxxxxx
> CC: harp-l@xxxxxxxxxx
> Subject: [Harp-L] Re: Suzuki Chromatix
> 
> By all means, follow Winslow's suggestion and contact Os Leguizamo at  
> Suzuki customer service.  i've been playing Suzukis exclusively for a  
> while, and I have multiple sets of diatonics. on two occasions I  
> purchased a diatonic on which a reed was defective.  Os took care of  
> the problem each time.
> 
> The responsiveness of Suzuki' customer service is exceptional.  And  
> no hassle about providing proof of purchase, date of purchase, etc.   
> Just tell Os the problem, he'll tell you where to send the harmonica  
> and they'll fix it and return it to to you.  On a scale of 1 to 10,  
> Suzuki customer service scores a 12.  No exaggeration.
> 
> JP
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