RE: [Harp-L] Ordering Harps (or anything) online

["Tom Klingl" <tom.klingl@xxxxxxxxxx>]

Jeff,

snipped

> I've never had a problem ordering from Harp Depot/Express etc.
 
Consider yourself lucky. I did. They sent me the wrong stuff, one harmonica
didn't have cover plates and when I asked for ar return code they NEVER
answered any of my e-mails. Also I couldn't reach them over the phone for
weeks. Is that a customer friendly business policy. I beg your pardon...


>I think I'd give benefit of the doubt (and be a little more proactive)  
>before using a public forum for disparaging or down-talking people for a
single 
>slip-up. Just an opinion, your mileage (and/or patience) may vary.

I completely disagree Jeff. How many single incidents does it need? Check
the list for the last 5 years. Why aren't there any or much less customer
complaints about coast2coast, li'l Harp House, harponline...?

I am always eternally gratefull when someone points good (or bad) services
out to the other list members. 

Tom, Berne CH


-----Original Message-----
From: Blueharp1@xxxxxxx [mailto:Blueharp1@xxxxxxx] 
Sent: Wednesday, January 09, 2008 11:59 PM
To: harp-l@xxxxxxxxxx
Subject: [Harp-L] Ordering Harps (or anything) online



"Dave" was upset about his online harp ordering experience...
 
 
<<<< I was actually able to talk to someone at the  company the other day.  
He said the CD was back ordered, would I like the  harmonicas sent anyway?  
Well, YES, of course I want the harmonicas  sent.  And by the way Harp
Depot, 
thanks for telling me about the backorder  (after I called you).

I think we need to get the word out to people that  want to buy harmonicas 
online, that if you want one in any thing approaching a  timely manner,
avoid 
Harp Depot in all its various incarnations.  >>>

 
 
Dave, it doesn't seem overly horrible or confusing. There's usually a  phone

number on any online site, and just simple common sense to back up your
order 
by calling AS you order, just to make sure communications are clear. I agree
you should have been contacted about the back order. But in  the same 
situation I probably wouldn't automatically assume the rest of my  order 
would be sent ahead of backordered items. Everyone's got their policies  and

protocols and its a good idea to ask about them....follow up your  inquiries
and 
orders with some old-fashioned human interaction.
I've never had a problem ordering from Harp Depot/Express etc. 
I think I'd give benefit of the doubt (and be a little more proactive)  
before using a public forum for disparaging or down-talking people for a
single 
slip-up. Just an opinion, your mileage (and/or patience) may vary.
 
Jeff G
Denver CO
 
 



**************Start the year off right.  Easy ways to stay in shape.     
http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489