RE: [Harp-L] Ordering Harps (or anything) online
> I've never had a problem ordering from Harp Depot/Express etc.
Consider yourself lucky. I did. They sent me the wrong stuff, one harmonica
didn't have cover plates and when I asked for ar return code they NEVER
answered any of my e-mails. Also I couldn't reach them over the phone for
weeks. Is that a customer friendly business policy. I beg your pardon...
>I think I'd give benefit of the doubt (and be a little more proactive)
>before using a public forum for disparaging or down-talking people for a
>slip-up. Just an opinion, your mileage (and/or patience) may vary.
I completely disagree Jeff. How many single incidents does it need? Check
the list for the last 5 years. Why aren't there any or much less customer
complaints about coast2coast, li'l Harp House, harponline...?
I am always eternally gratefull when someone points good (or bad) services
out to the other list members.
Tom, Berne CH
From: Blueharp1@xxxxxxx [mailto:Blueharp1@xxxxxxx]
Sent: Wednesday, January 09, 2008 11:59 PM
Subject: [Harp-L] Ordering Harps (or anything) online
"Dave" was upset about his online harp ordering experience...
<<<< I was actually able to talk to someone at the company the other day.
He said the CD was back ordered, would I like the harmonicas sent anyway?
Well, YES, of course I want the harmonicas sent. And by the way Harp
thanks for telling me about the backorder (after I called you).
I think we need to get the word out to people that want to buy harmonicas
online, that if you want one in any thing approaching a timely manner,
Harp Depot in all its various incarnations. >>>
Dave, it doesn't seem overly horrible or confusing. There's usually a phone
number on any online site, and just simple common sense to back up your
by calling AS you order, just to make sure communications are clear. I agree
you should have been contacted about the back order. But in the same
situation I probably wouldn't automatically assume the rest of my order
would be sent ahead of backordered items. Everyone's got their policies and
protocols and its a good idea to ask about them....follow up your inquiries
orders with some old-fashioned human interaction.
I've never had a problem ordering from Harp Depot/Express etc.
I think I'd give benefit of the doubt (and be a little more proactive)
before using a public forum for disparaging or down-talking people for a
slip-up. Just an opinion, your mileage (and/or patience) may vary.
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