RE: [Harp-L] Ordering Harps (or anything) online

["Bradford Trainham" <bradford.trainham@xxxxxxxxxxxxx>]

It is annoying..., but when I called the guy at Harp Depot, his manner was
so engaging (like if New Jersey smoked all the tobacco in Virginia in one
day...) that I somehow hung up the phone laughing... And when the back order
!!finally!! Got to the front, I got my harps...
My impression is that Harp Depot is a small operation, and maybe you're
right... That if time is a factor, you should hit a more Walmartian type
outfit and experience that instant gratification America has come to insist
upon...  But I still like the crazy guy better at Harp Depot with that
lungs-cheerfully-headed-for-troubled voice.
Brad Trainham
 

-----Original Message-----
From: harp-l-bounces@xxxxxxxxxx [mailto:harp-l-bounces@xxxxxxxxxx] On Behalf
Of Blueharp1@xxxxxxx
Sent: Wednesday, January 09, 2008 4:59 PM
To: harp-l@xxxxxxxxxx
Subject: [Harp-L] Ordering Harps (or anything) online


"Dave" was upset about his online harp ordering experience...
 
 
<<<< I was actually able to talk to someone at the  company the other day.  
He said the CD was back ordered, would I like the  harmonicas sent anyway?  
Well, YES, of course I want the harmonicas  sent.  And by the way Harp
Depot, thanks for telling me about the backorder  (after I called you).

I think we need to get the word out to people that  want to buy harmonicas
online, that if you want one in any thing approaching a  timely manner,
avoid Harp Depot in all its various incarnations.  >>>

 
 
Dave, it doesn't seem overly horrible or confusing. There's usually a  phone

number on any online site, and just simple common sense to back up your
order 
by calling AS you order, just to make sure communications are clear.
I agree you should have been contacted about the back order. But in  the
same 
situation I probably wouldn't automatically assume the rest of my  order 
would be sent ahead of backordered items. Everyone's got their policies  and

protocols and its a good idea to ask about them....follow up your  inquiries
and 
orders with some old-fashioned human interaction.
I've never had a problem ordering from Harp Depot/Express etc. 
I think I'd give benefit of the doubt (and be a little more proactive)  
before using a public forum for disparaging or down-talking people for a
single 
slip-up. Just an opinion, your mileage (and/or patience) may vary.
 
Jeff G
Denver CO
 
 



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