Re: [Harp-L] Harp Depot

["Jonathan Pickett" <jonathan.pickett@xxxxxxx>]

I heard back from Doc at harpdepot.com today, so someone is home there.  My
bounced e-mails had been greylisted as potential spam on their end.

Yes, better communication would help their business.

Merry Christmas.

On Tue, Dec 23, 2008 at 7:17 AM, <pdxharpdog@xxxxxxxxxxx> wrote:

> I'm in the same boat with an order I have with HD Jonathan.
>
> On the HD website is a link on the right side called 'order status'.
> clicking it will bring you to an online form to submit your email and your
> order #.  Good news is that almost instantly you will get a auto-generated
> reply on your order in your email inbox.  Bad news is that it will likely
> say "Processing" which gives you no real information about your order.
>
> IMHO, what they really need to do if they plan to continue  in the online
> harp sales business, is communicate an estimated ship date for your order at
> the time of the order placement and then automatically update you without
> you asking via email as the order moves through the process.  It's the not
> knowing that makes you feel like you've been had, right? Standard e-tailing
> practice these days.  They really need to get a clue.
>
> Ross
>
>
>
>
> -------------- Original message --------------
> From: "Jonathan Pickett" <jonathan.pickett@xxxxxxx>
>
> > For several days, I've had e-mail bounced from their recommended "
> > andrew@xxxxxxxxxxxxx" contact address.
> >
> > On Sat, Dec 20, 2008 at 11:36 AM, B.Ware wrote:
> >
> > > I wish I had found the harp-l list sooner. I'm getting nothing but
> > > automated replies of "Processing" for an order at Harp Depot. The phone
>
> > > numbers have an answering machine, but no one answers during "office
> hours."
> > > It's as if they set up the automation and died. Did they?
> > > _______________________________________________
> > > Harp-L is sponsored by SPAH, http://www.spah.org
> > > Harp-L@xxxxxxxxxx
> > > http://harp-l.org/mailman/listinfo/harp-l
> > >
> > __________ _____________________________________
> > Harp-L is sponsored by SPAH, http://www.spah.org
> > Harp-L@xxxxxxxxxx
> > http://harp-l.org/mailman/listinfo/harp-l
>
>