Re: [Harp-L] Two Great Experiences at Harphouse

[joseph ginther <flyinginthers@xxxxxxxxxxx>]

hey gang just checkin in on the best litle harp house....i have bought 90 percent of my harps and gear there, you can't go wrong, they have almost anything, great catalogue and John is a great person to deal with on the phone,,,never been better    joe g     

Ken Deifik <kenneth.d@xxxxxxxxxxxx> wrote:  In Mail Order there are good guys and bad guys.

HarpHouse.com is one of the good guys, and I believe good experiences like 
the ones I have had with them should be noted where they'll do the most 
good - i.e., where harp players can hear about it.

Their response times have been excellent, and their service first 
rate. But the event that impressed me just about as much occurred a few 
months ago when I ordered a harp that, it turned out, didn't yet exist in 
the key I ordered it in.

It took just a couple hours for Harp House to contact me to tell me about 
the listing mistake, and to offer to either change my order or cancel 
it. I canceled it and that was all she wrote. (I was impressed because 
last year a different harp dealer in a similar situation jacked me around 
for weeks.) Yay Harp House for great service - for being one of the good guys.

A second experience, worth noting: they informed me last week that I had 
won their Gear Giveaway, the gear being a Fender Harp Case and one of their 
hand-made Crystal Ball Mics. That is, they have drawings, they're prizes 
are covetable, and harp players win them. (The case and the mic are 
beauts. I'll report back on the mic.)

I've had fine experiences with other mail order harp sites, noteably 
Coast2Coast, but I wanted to send a tip the ol' leopardskin pillbox to Harp 
House to say thanks for those prizes, and for being good guys. 

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