[Harp-L] Seydel Harmonica Model: SYMPHONY 48

[Gary Lehmann]

On Sat, Oct 25, 2025 at 7:44 PM a ash <ashylau777 at xxxxx> wrote:
<snip>

>
> "I personally am glad that Seydel seems to be oriented toward customer
> service and I bet Lars really was trying to give you satisfaction."
>
> Did you read my entire post (rather long) carefully?
>
Yep.

>   Lars has tried to deny responsibility from the beginning.  I think I
> know why he uses the term alteration for disassembly/assembly.  If one
> has done alteration, which I have not, Seydel won't be responsible for
> anything!  Tricky of him.
>
> In my opinion, disassembly of a harmonica does not void the warranty. You
have to be able to do that in order to maintain the instrument. That's like
saying you can't change the strings on a guitar.

> One thing I don't understand: why did he ask me to make a video ("BEFORE
> you send it back, I kindly ask you to record and send me a short video in
> which you play the SYMPHONY 48 , so we can see and evaluate your playing
> style and embouchure. This will help us a lot. ").  I wonder how a video
> would help him see if I play Symphony 48 correctly.  Can you tell what he
> was up to?
>
He wanted to see if what you were experiencing could be duplicated when
they had a chance to evaluate the harmonica, I guess.

>
> Sincerely,
> Rudy Hung
>
>
>
>>
As far as returns, Greg does that out of the kindness of his heart--and I
think he sells refurbished instruments.
I try not to sell harmonicas, out of concern that a customer might not like
it. As a result, I have too many harmonicas.
Let's see if this public post gets the attention of Seydel, you just might
get a replacement yet!
Regards,
Gary