Re: [Harp-L] Hohner customer service

Hello all

The reed was replaced by a tech AT the festival, not at the headquarters repair facility. I had Bill Bucko fix one of my Special 20s at a festival. It was not a reed replacement.

Before asking for the list(recently) for a couple Special 20 top covers, I called Hohner in VA and was quoted $17 plus shipping for a set of Special 20 covers.


On 04/09/2012 06:05 PM, JWilliam Thompson wrote:
I see there are some on this list who think Hohner customer service is
not up to snuff. My experience is just the opposite. I had a Special
20 with a broken reed, and at the Virginia Harmonicafest last month I
went up to the Hohner tech table and explained my problem. The Hohner
tech put in a new reed--no charge--and was courteous and friendly to

certainly a good result, but not exactly the normal circumstance.

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