Re: [Harp-L] Hohner customer service

[David Payne <dave@xxxxxxxxxxxxxxxxxxxxxx>]

When I was a kid, I had a Hohner Meisterklasse once. It was one of the old handmade ones. God, I wish I still had it. the old one was thing of beauty. Anyway, a four blow reed went out. So, I sent it off to Virginia to get a reed put in it. About four months later, I got a bill. The timing wasn't the issue, it was the charge. It cost more than 50 bucks for them to replace that one reed. The craziest part was shipping was $19. Who charges $19 to ship a harmonica first class? 
Otherwise, the folks in East Virginia were pretty nice. 

Dave
www.elkriverharmonicas.com 


________________________________
 From: Garry <harp@xxxxxxxxxxx>
To: harp-l@xxxxxxxxxx 
Sent: Monday, April 9, 2012 9:44 PM
Subject: Re: [Harp-L] Hohner customer service
 
On 04/09/2012 06:05 PM, JWilliam Thompson wrote:
> I see there are some on this list who think Hohner customer service is
> not up to snuff. My experience is just the opposite. I had a Special
> 20 with a broken reed, and at the Virginia Harmonicafest last month I
> went up to the Hohner tech table and explained my problem. The Hohner
> tech put in a new reed--no charge--and was courteous and friendly to
> boot.

certainly a good result, but not exactly the normal circumstance.

-- We make a living from what we get,
but we make a life from what we give.
- Kathy Moser