[Harp-L] B-Radical Customer Service Concerns

[Paul Cantin <cantin46@xxxxxxxxxxx>]

What Brad says is true. I have been in contact with all three of his  
Customer service representatives since December of 2009. I've e-mailed  
and spoke to Mike Peloquin , David Payne and most recently Amanda  
Guedel. I've saved the e-mails in a special mail box to keep a record  
of correspondence.

Sure, it's been very frustrating over the years waiting for our orders  
and communications could have been better and a lot of people are  
aggravated over this but starting a nascent company has to be an  
enormous undertaking and beyond certainly my abilities.

Without a doubt these matters will hurt sales but I can tell you when  
you get your B-Rad harp you will not be disappointed.
There were days when I was tempted to ask for my money back but I'm  
ecstatic that I hung in there.

Why do I have my B-Rads? I can only guess but it's probably due to the  
fact that I had so much confidence and hope for Brad to be successful  
in his new and radical challenge that I paid for all of mine up front  
at the time of order hoping Brad could use the cash flow.

Please don't give up your hope and patience, you'll be a satisfied  
customer, I'm sure of it. .

Paul Cantin
La vie est merveilleux

"I have pulled our phone logs and can see that we have responded to  
every call, seems during very busy times like when a news letter goes  
out that it took us a few days to call all of  our clients back but  
never the less all clients were called back.
I have already corrected the problem with the No Reply news letter  
email, from now on if they reply back to it they will receive an auto  
generated email instructing them how to contact us."