[Harp-L] Chrom fragility-sturdiness

[simple chug <simplechug@xxxxxxxxx>]

Bought a chrom from Harmonicastore.  It came with a loose reed or two.  It had been packed really poorly (on the bottom of the box with no cushioning so ever time it hit the weight of the packing on top slammed it).  Complained...got a phone call from the boss, He sears it could not be the packing because over thirty five years he has thrown harmonicas agains the wall etc with not damage.  This does not jibe with the careful breaking-in and warming routines i have been instructed to use to protect the delicate reeds.  So?  do i have to pamper my chrom or was harmonicastore telling the truth?