[Harp-L] Re: Kudos

[Steve Baker <steve@xxxxxxxxxxxxx>]

Wot? And I thought they never broke ;-)

Steve

Glenn wrote:

I feel the need to give Seydel and Rupert Oysler some public praise  
on a recent stellar customer service experience.  I had the 4 blow  
reed fail on my favorite "C" 1847 five days before an upcoming gig.   
Although I had a backup harp of a different make it just doesn't sing  
like the 1847.  I called Rupert to check into the cost of reed  
replacement not expecting to get anything done for the next gig.   
Rupert express mailed me a "C" plate and asked me to send back my  
other plates (I also had a "D" with a 4 draw failure).  I received  
the "C" plate in time for the gig.  I just received my old "C" and  
"D" plates back with the reeds replaced, all free of charge.  As we  
all know it is not easy to lay out $90 for a diatonic but when you  
combine this level of service and product support with such a nicely  
crafted instrument it is worth every penny.