[Harp-L] Re: RE Allegedly rubbish?

[Leonidas Galanis <thebuzzgr@xxxxxxxx>]

Mr Baker,

Thank you very much for your concern. Hohner responded immediately to my comment. I am posting here my answer to hohner (cause i am not sure if i am allowed to post Hohners answer,too) :

Mr Mueller, 

Thank you very much for your immediate response. It seems that not answering my email (it was sent one year ago) was perhaps my mistake or it just didn't reach you. Either way I want to apologize because i thought that hohner was not interested about customers and after sales support. Your answer proved me wrong and i am glad for that. I want to tell you that I really love Hohner harmonicas and now I feel relief about the support thing. That's why I ll continue to buy my favorite hohner harps and add some models i didnt try yet (cross harp , big river). In case I ll find my first email i ll send it to you just to show you that my intentions were not bad. Thank you very much, best regards Leonidas Galanis


 Message: 11
Date: Wed, 11 Mar 2009 10:42:06 +0100
From: Steve Baker <steve@xxxxxxxxxxxxx>
Subject: [Harp-L] Re: RE Allegedly rubbish?
To: thebuzzgr@xxxxxxxx
Cc: Harp-L <harp-l@xxxxxxxxxx>
Message-ID: <415DA3F3-3036-4ABE-B40D-5721FE07314E@xxxxxxxxxxxxx>
Content-Type: text/plain;    charset=UTF-8;    delsp=yes;    format=flowed

Hi Leonidas,

I understand your frustration. To which address did you send your e- 
mail to Hohner? Maybe your music store in Greece told you that there  
is no possibility to replace the harp because they couldn't be  
bothered replacing it themselves and then passing the complaint back  
to the distributor. As I wrote before, if an instrument has a  
manufacturing defect, Hohner (or their local distributor) is legally  
obliged to replace it.

However, things such as tuning problems happen with all brands, do  
not necessarily constitute a manufacturing defect and are often easy  
to fix yourself. I have passed your mail on to Hohner in Germany and  
they or the Greek distributor will contact you

Steve


On 11.03.2009, at 00:35, Leonidas Galanis wrote:

>
> i really love hohner harps. I have tried LO and some cheap harps  
> but till now hohner harps are the best.
> I those harps: 2 blues harp, 2 proharp , 2 MB ,1 SP20 .  from those  
> 1 proharp,1 MB , and 1 sp20, i had to open and try to fix them  
> because they didn;t played well. 3 out of 7 is not good at all.
>
> I also have a picolo that i think is not well tuned. But  i cannot  
> be very sure . it may be my lack of technique or something else  
> because i only play for about 2-3 years. my problem is that my  
> local store in Greece told me that there is no possibility of  
> replacing the harp. That's what the importer told him. And my  
> biggest problem is that when i sent an email to Hohner to ask their  
> opinion about my problem with picolo harp, i never had an answer.  
> Very strange and disappointing from a german company.
>
> These are the reasons that i intend to try some other brands (i ll  
> try hering and suzuki first and perhaps bushman or seydell next).
>
> Hohner didnt seemed very professional to me.
>
>
> ps. Sorry about my bad english,
>
> Leonidas
>
> thebuzzgr@xxxxxxxx


      
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