Re: [Harp-L] Harp Depot

[Ken Deifik <kenneth.d@xxxxxxxxxxxxxx>]

I think these periodic discussions on harp suppliers are great, but they 
point up the up-and-down nature of things.  As the current discussion makes 
clear, some of these stores'll be great for a while, then iffy or worse, 
then great again.  As we all know, there can be many reasons for this, but 
it's becoming clear that just because someone is giving lousy service in 
the summer doesn't mean it's a permanent condition, and vice versa.

In fact, whenever I read a thumbs up or down, you can pretty sure there 
will be a flurry of emails about the opposite experience with a store six 
months ago.  So....

It's highly likely that they all read harp-l, especially when the name of 
their store is in the subject line.  Therefore, I would like to suggest the 
following way to incentivize them to give good service:

When a Harpler has a good experience with one of the online stores of ANY 
size, consider making a short post here with the subject line:

Good Experience With Coast 2 Coast

or whatever store did well.

'Bad Experience' subject lines would also be valuable.  If this idea were 
to take root, then it would incentivize the stores to keep up the good 
work, or to shape up.  Someone's ALWAYS going to defend a store that has 
fallen down on service.  I think those discussions are nearly valueless, 
that the real value is in the simple terse statement in the subject line, 
because it'll reward the (current) good guys with more customers, and get 
the slackers off their keisters.

Let's use our power as a big group to get treated well.