RE: [Harp-L] RE: Little Guys Going Belly Up?!

["Bobby BlackHat" <Bobby@xxxxxxxxxxxxxxxxx>]

 The bottom line, whether litte guy or big guy, is customer service. If a
company (big or small) can't keep its customers happy, customers with start
shopping elsewhere.


Bobby
http://bobbyblackhat.com
http://www.facebook.com/bobbyblackhat
http://www.myspace.com/bobbyblackhatwalters
 

-----Original Message-----
From: harp-l-bounces@xxxxxxxxxx [mailto:harp-l-bounces@xxxxxxxxxx] On Behalf
Of Robert Coble
Sent: Thursday, July 30, 2009 12:44 PM
To: Harp-L
Subject: [Harp-L] RE: Little Guys Going Belly Up?!
Importance: High


I have no idea how big or small Coast-to-Coast Music is as a business. I
personally do not care one way or the other; their business size is none of
MY business. I CAN attest that I have never had anything but outstanding
service on every order I have ever placed. If an item is back ordered, I am
notified immediately. I am often surprised at how quickly I receive my
orders, especially since I switched to playing Circular Tuning (NOT the most
available set of harps).

I count John Watts and Doug Puls among my friends, having met them several
years ago at the VA Harmonica Fest. They are good people. I would hate for
someone to hurt their business through blanket generalizations.

As for the suggestion to "not buy from the little guys," how do you think
the "big guys" got to be big?!? They didn't all start out the size of AIG.
Think about that... For that matter, Howard Levy didn't start out as one of
the "biggies" in the harp world, either.
If you don't like a particular business's practices, don't buy from them;
simple, really. If  you have consistently bad service from a particular
business, then vote with your pocketbook, and then address that particular
business. Personally, I think doing the same thing over and over and
expecting different results is one definition of insanity, but I'm not sane
enough to make that a diagnosis.
Standard disclaimers: I have absolutely NO business affiliation with C2C
other than as a VERY SATISFIED customer!

Respectfully,Crazy (about all things C2C!) Bob


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