Subject: [Harp-L] Hering Chromatic

[EGS1217@xxxxxxx]

Hadn't planned on airing this...but I had problems with them.  Twice, in 
fact.  
 
Instruments (harmonicas) came in from Musician's Friend without packing  
materials so not only were the boxes broken, but chips out of the wooden comb of  
a tremolo whose box was shattered by those of the bigger, heavier chroms I'd  
bought at the same time (early 2005), and causing a bent slide on the smaller  
chromatic. For the record, my purchases were: a Super 64 Hohner Chromatic,  a 
270 Hohner Bb Chromatic and a 56 C/G Hohner Tremolo.
 
Later I gave them a 2nd chance...Xmas 2007. Ordered some book/cd play  
alongs. Over $130 worth.  They came in slowly, piecemeal...the last box was  missing 
the most expensive book/cd (about $40). 
 
Both times immediate calls to the company resulted in my being informed  that 
it 'could not possibly have happened' the way I described, since their  boxes 
are x-ray screened and counted for the number of items included...so the  
missing packing materials would have been noticed in the first instance, and the  
missing book in the 2nd.  In effect, I was lying.
 
How does one argue against this kind of accusation by a telephone  rep?
 
They finally made good on the 2nd problem...probably because they had no  
other copy of the book/cd in stock..it was on 'backorder', so pretty much proved  
my point that they couldn't possibly have sent one out to me (but only  after 
a long argument). 
 
The first shipment of the harmonicas was never resolved in my favour, since  
their attitude was that I must be merely trying to return played  instruments. 
 
I wouldn't have said anything even now.... Errors happen...with any online  
company, any vendor of any product...but that you'd refer to Coast to Coast as  
'chumps' for no seemingly good reason, is what prompted this response.
 
Elizabeth
 
"Message: 4
Date: Fri, 23 Jan 2009 07:14:22 -0800 (PST)
From: Stan  Walters <stanleywalters2003@xxxxxxxxx>
Subject: Re: [Harp-L] Hering  Chromatic
To: Harp-L <harp-l@xxxxxxxxxx>, Hal Iwan  <haliwan@xxxxxxxxxxx>

Musicians  Friend

http://folk-instruments.musiciansfriend.com/product/Hering-USA-Hering-Special-
48?sku=421614


You  can get it there.  C2C is for chumps anyway, like the old Record  clubs. 
 Save your "membership" money and get yourself a second  harp.  MF is the 
best, I've been using them since Harphouse went belly  up.

No problems, ever.

--- On Tue, 1/20/09, Hal Iwan  <haliwan@xxxxxxxxxxx> wrote:

From: Hal Iwan  <haliwan@xxxxxxxxxxx>
Subject: [Harp-L] Hering Chromatic
To:  "Harp-L" <harp-l@xxxxxxxxxx>
Date: Tuesday, January 20, 2009, 10:20  PM

Hello all

Anyone know where I can buy a new Hering Special 48  Baritone/Tenor(key of C) 
or
similar chromatic in the states ? I already  checked with Coast 2 Coast Music.

Thanks,

Hal  Iwan

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