Re: [Harp-L] Help with harpdepot.com

[judoblues2@xxxxxxxxxxxxx]

I have had the same problems with Harp Depot. I ordered a hering toolkit in sept. understood it was backordered. when the shipment came in . I called got one of the owners. he said the same thing to me as he did to you. he would send it right out,. that was a month ago.I e-mailed the receipt,several times, I have called and left messages. I have never received a reply. They are either increadibly incompetent or totally dishonest..I have used ElkRiver, Coast to Coast and the late Mr.Farrel they have all given great customer services especially Elkriver . Dave's a great guy. 

  -------------- Original message from pdxharpdog@xxxxxxxxxxx: --------------

Hi List - can anyone help out with a contact # or home # to someone inside Harpdepot.com who will answer the phone there (Doc?) and let me know if and/or when I might ever receive the order I placed way back in November?  I have tried the online order status function from their website multiple times and it just 
> says "Processing".  
> I called and called and finally last Monday got some guy on the phone who apologized and told me he didn't know why the order never went out as it should have gone out right away as everything was in stock.  He checked stock again while I was on the phone with him and I told him I really needed the harps for a gig the next Saturday and he told me he would second-day air them out to me. It has been a week now since he said he would 2nd day air the order and the website 
> still says "Processing". 
> The order was for over $150, so I'm reluctant to cancel the order now and spend that $$ somewhere else and then have Harpdepot finally ship and process my 
> debit.  I am at my wits end with these guys - can anyone tell me another way to 
> get through to them?
> 
> Much thanks!
> 
> Ross Macdonald
> www.myspace.com/sassparillajugband
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