[Harp-L] Harp Despot

["john" <jjthaden@xxxxxxxxx>]

If ever "caveat emptor" applied, have a look at the Harp Depot policy statement, verbatim
below..

Basically, it says "don't bother us".  The policy of charging a credit card for an
item known to be not in stock (back-ordered) is not discussed here.   I think most
folks would agree that no charge should be made until an item ships.  This is 
certainly not the first time a Harp Depot customer found it necessary to go to the
media (Harp-L) to try to get reasonable service from this company.  Too bad it
has to come to that.  

---------------- from Harp Depot website -------------------
Our aim is to ship all orders within 24 hours. Sometimes that doesn't happen. We are at the mercy of wholesalers, who also run out of produts from time to time. The best way to follow up on an order that has already been placed is to email Doc at Harp Depot. If you feel you need to call, call us at 740-382-0770, which is our regular telephone number, and recognize we usually do not start to do follow-ups until we close. However, we prefer email messages regarding your follow-up, and will generally respond to an email faster. Leave your name, telephone number, email address (if you have one), message, invoice number (if you have one), date of order, and what you ordered. Allow us 5 working days and we will get back in touch with you, most likely with the answer to your questions. Those answering our regular telephone are taking orders and do not have access to the information usually required for follow-up on orders. Do not send multiple emails in a day or week.
	
We are one of the largest suppliers of Harmonicas in the USA - a fact which keeps us very busy. It's not possible for us to answer every email or telephone number we receive immediately. If you have order changes or other questions, you're best off to email us immediately. If you still wish to email us click here. If we answer-ed every email or telephone call immediately, we would get very little done, so we work in batches of emails or messages, usually.

 We do not have a walk-in store. If you want to come to our offices and warehouse, you need to call ahead of time so that we can schedule and appointment, which will assure that we have sufficient staff to serve you. If you show up without an appointment, we will be unable to serve you. To get an appointment, you must be prepared to spend at least $500 with us.