Re: [Harp-L] Harp Depot - anyone else have problems?

[jeffwind@xxxxxxx]

Ian,

I too had a similar experience with Harp Depot this summer.  I ordered two Delta Frosts, one came within a couple of days and then I received an email from Doc saying my Eb was backordered and would ship out the following week.

Long story short....it took over a month to recieve my Eb,.  I too sent various emails that went unanswered.  And whenever I was luckly enough to get someone on the phone, I got conflicting stories.

Needless to say, I will no longer purchase from Harp Depot.  I have decided to purchase my next Delta Frost from Coast to Coast .

Jeff
-------------- Original message from "Ian Chadwick" <ichadwick@xxxxxxxxxxxx>: -------------- 


> I've been trying to get into playing again after 20 years and been ordering 
> all sorts of harps online, getting different makes and models to test. Last 
> week I ordered five or six harps from a company called Harp Depot in the 
> USA. 
> 
> One Bushman harp arrived. But none of the rest I ordered. There were no 
> messages, nothing about stock or backorders. I tried calling late last week 
> to find out where the rest of my order was. 
> 
> I was told by a Harp Depot employee that DHL had picked up my order and it 
> was on its way to me. He gave me a waybill number. But the waybill number 
> didn't register on DHL's site. So I called back next day. Then I was told 
> DHL "forgot" the package the previous day and it would be shipped out that 
> afternoon. But it wasn't. So I called the next day again. This time I was 
> told the order had been pulled because one item wasn't in stock, but the 
> rest would be shipped that afternoon (that was Friday). 
> 
> Again it wasn't. It wasn't shipped Monday, either. I got different stories 
> every time I called. Each time I called I was promised I'd receive waybill 
> numbers so I can track the order. I didn't get anything. 
> 
> I have sent emails, fax and left several phone messages, asking for someone 
> to contact me, to explain what's happening. No one will respond. The last 
> two days I have only reached an answering machine - no one is even answering 
> the phone! It's very frustrating and annoying. 
> 
> Does anyone know anything about this company or had similar experiences? Are 
> they still in business? I am very concerned whether my credit card 
> information is safe. 
> 
> Although my experience with Harp Depot has soured me, I really want to get 
> more Bushman harps, and maybe one or two other makes (Seydel perhaps). Can 
> anyone recommend a GOOD, reliable source for there and other harps with 
> reasonable shipping costs to Canada? 
> Thanks 
> Ian 
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