Re: [Harp-L] Re: Suzuki Firebreath Problems - To List or Not to List? - Not the right question

[Winslow Yerxa <winslowyerxa@xxxxxxxxx>]

What Jonathan Ross and John Balding write below shows a significant
misunderstanding of my position on this matter.

I never suggested keeping things "hush hush" or that a product problem
should not be mentioned on the list.

My point was that rather than complaining to the world at large without
- or even before - getting the manufacturer involved - is both
unproductive and unfair to the manufacturer.

Rather than simply saying, "My harmonica broke," wouldn't it be both
more helpful to the manufacturer to make a better product, and more
revealing to the consumer about how responsive, helpful, and
conscientious the manufacturer is in fixing the immediate problem and
in improving their products in general to:

1) contact the manufacturer and get their response and initial action

2) tell the list about the problem and how the manufacturer handled it

3) follow up a few weeks, month, later, etc. to see how well the
manufacturer followed up on any promises made.

I think that this procedure hides nothing from other consumers, and
actually gives them more rather than less information about the
situation. It is also more helpful in the long run in improving product
quality.

Winslow

--- John Balding <John.Balding@xxxxxxxxx> wrote:

> Jonathan Ross wrote, in part:
> 
>  
> 
> "If this were a car, would you rather know about a possibly
> significant
> defect, or have it covered quietly by the  
> 
> manufacturer and never mentioned to lists on cars or in magazines?   
> 
> As a customer, I know which I prefer."
> 
>  
> 
> One thing that came to my mind was the thread a while back about the
> rosewood combs which Suzuki uses, and the allergic reactions some
> players had reported when using them. Perhaps this wasn't "earth
> shattering news" to some, but it is definitely something I found
> beneficial. Glad that wasn't kept hush-hush. Just a thought...
> 
>  
> 
> John Balding
> 
>  
> 
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