Re: [Harp-L] Harp Depot problems again

[Philharpn@xxxxxxx]

I've had more than satisfactory dealings with the Depot under the new 
ownership and old. I've spent a few hundred dollars over the years...   I suspect the 
Depot is at SPAH -- which might explain why you can't get an answer right 
now.

You also have to consider Marion, Ohio (where the Depot is now located) used 
to be a huge train crossroads. Maybe a train just went through town.




In a message dated 8/19/06 10:51:40 AM, tom.klingl@xxxxxxxxxx writes:


> Dear all,
> 
> Two weeks ago I received a package from Harp Depot, which I had ordered on
> the 19th of June and which has been mailed on the 28th of July.
> 
> Instead of my original order, a Hering Velvet Voice in Bb and three Delta
> Frost, Keys A, B, C, the package contained a Velvet Voice in G. Furthermore
> the Delta Frost C had no cover plates plus the reed plates were oxidized as
> if the harmonica has been stored for a very long period or been already
> used. The DF in A was not in the package, the DF in B actually was the only
> item delivered to my satisfaction.
> 
> I immediately sent a complaint by e-mail and a second e-mail the following
> day, asking for a return authorization number (for the DF in C). I decided
> to keep the Hering G but I canceled the Delta Frost A which had not yet
> come in the package. Both times there was no reaction. I also tried calling
> them but there was no getting through, even during their business hours.
> 
> I should have read the earlier postings on Harp-L before ordering. However I
> am quite annoyed, especially about the way they do (not) communicate and
> concerning further business with them -- from my side there will be none. I
> wonder how many customers they have lost that way -- you just don't treat
> them like that.
> 
> Regards,
> 
> Tom
> 
> 
> 
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