[Harp-L] Hohner Customer Service



I seem to have stirred up a minor rumble regarding Hohner customer service. Just to clarify once again, my comments were in regard to my dealings with Hohner, Germany. Though I don't know for sure, I believed at that time that I was communicating with corporate headquarters. I'm sure there are many fine individuals who represent Hohner at SPAH, at other Hohner offices, endorsers, and consultants. I can not comment on any instrument they have produced in the last 10 years. I haven't bought any, I haven't played any, nor will I be likely to. I don't think they despise their customers, that would be just plain silly and not a little stupid. What I experienced, and the incident I mentioned was not the only unsatisfactory example I could cite, was a general attitude and lack of caring and disregard. Maybe the corporate attitude has changed. Maybe it hasn't.

As with any product, when choosing where to spend my money I look to see what others have experienced and their recommendations. I don't take that as gospel, just use it as a guide to narrow the field, knowing that it is human nature to cite the negative way more often than the positive, especially on the internet. Having said that, one can see general trends. Perceptions of Hohner as a company seem to be mixed for whatever reason. And yes, they are the biggest, sell more instruments to more people, and so are more likely to generate more dis-satisfaction by sheer weight of numbers. Still, I would look at what is said about other brands and ask, "Is that a better way to go?" I know I found a very much better way to go and am extemely pleased. You makes your choice and you pays your money.


----- Original Message ----- From: <harp-l-request@xxxxxxxxxx>
To: <harp-l@xxxxxxxxxx>
Sent: Wednesday, April 11, 2012 12:59 PM
Subject: Harp-L Digest, Vol 104, Issue 35



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Today's Topics:


  1. R: Re: [Harp-L] Jim Antaki's TurboSlide Harmonica
     (fred.brindisi@xxxxxxxxx)
  2. Berchtold and Stear acoustic duo... (William Lifford, CP)
  3. Re: my new band Los Mighty Calacas (William Lifford, CP)
  4. R: RE: Re: [Harp-L] Jim Antaki's TurboSlide Harmonica
     (fred.brindisi@xxxxxxxxx)
  5. College music program on harmonica? (Chesper Nevins)
  6. Re: College music program on harmonica? (George Miklas)
  7. U blocking (Tony Stephens)
  8. U blocking (Tony Stephens)
  9. RE: The 'other' side of Hohner from a satisfied customer
     (Hellerman, Steven)
 10. harmonica workshop/discussion at Discovery Stage -- Old
     Settlers Music Festival -- Saturday, April 21st. (Cara Cooke)


----------------------------------------------------------------------


Message: 1
Date: Tue, 10 Apr 2012 17:37:04 +0200 (CEST)
From: "fred.brindisi@xxxxxxxxx" <fred.brindisi@xxxxxxxxx>
Subject: R: Re: [Harp-L] Jim Antaki's TurboSlide Harmonica
To: harp-l@xxxxxxxxxx
Cc: turbodog@xxxxxxxxxxxxx, bren@xxxxxxxxxxxxxxxxx
Message-ID:
<15472781.8609591334072224041.JavaMail.defaultUser@defaultHost>
Content-Type: text/plain; charset=UTF-8


Hi Harmonicas Friends!!


..I hope thats, with the kind support of the Great Brendan Power, the

Genial works of the Professor James "Turbodog" Antaki became a standard

thinks for the harp player..

..I'm start to experiments with the Turboslide Harp more than one yeras ago ..

and now I play exclusively with thats harps with great joy ..

.http://www.youtube.com/watch?v=x4YuQ73tAhs

Now I try to study differents lay outs of tunings with the Turboslide magnet

options ... and the best result is with a powerbender lay out..so Thanx You

again Mr Brendan Power and Mr Antaki!!!

Cheers from Italy!!

federico pellegrini

www.fredbrindisi.com

http://www.youtube.com/user/fredbrindisi?feature=mhee

http://www.facebook.com/fredbrindisi

------------------------------

Message: 2
Date: Tue, 10 Apr 2012 22:30:03 -0400
From: "William Lifford, CP" <william.lifford@xxxxxxxxx>
Subject: [Harp-L] Berchtold and Stear acoustic duo...
To: harp-l@xxxxxxxxxx
Message-ID: <4F84ECAB.70006@xxxxxxxxx>
Content-Type: text/plain; charset=UTF-8; format=flowed

On 4/9/2012 11:35 PM, Brian Stear wrote:
Tim, thatâ?Ts way cool. I do an acoustic duo, and have a couple of songs where I play dirty. I hate dragging more stuff just for just that one tone ( already do mandolin, harp, guitar, porchboard bass, washboard ). Youâ?Tve solved my dilemma...Thanks!

Brian

http://www.reverbnation.com/berchtoldandstear

Hi Brian, I just listened to the song snippets you have on reverbnation
and I have to say I liked them very much.  How does one buy your disc?
I'd like a copy.  I'd also really love to hear any bootlegs of your live
shows (I just think that's always where the most magic happens).
Bill Lifford

--
William Lifford, CP Progressive O&P, Inc. 1111 Willis Avenue Albertson,
NY 11507 516-338-8585 www.progoandp.com


------------------------------


Message: 3
Date: Tue, 10 Apr 2012 22:38:57 -0400
From: "William Lifford, CP" <william.lifford@xxxxxxxxx>
Subject: Re: [Harp-L] my new band Los Mighty Calacas
To: marcos coll <marcos_coll@xxxxxxxxxxx>
Cc: harp forum <harp-l@xxxxxxxxxx>
Message-ID: <4F84EEC1.9050408@xxxxxxxxx>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

On 4/9/2012 9:39 PM, marcos coll wrote:
My new band Los Mighty Calacas........the harp sound is thru a digitech with the great patches of Richard Hunter....i love them!!!!


http://www.youtube.com/watch?v=gRygCK3oh0E http://www.youtube.com/watch?v=FxLOWvP5BO8 http://www.youtube.com/watch?v=gMCqtCihU_Y

Marcos, I just had a chance to watch the first clip and that song is
awesome.  I love the melodic harp lines in between the vocal parts, then
the bluesier solo.  if you have a CD I want a copy.  Please let me know
how to get one.
Thanks
Bill Lifford

--
William Lifford, CP Progressive O&P, Inc. 1111 Willis Avenue Albertson,
NY 11507 516-338-8585 www.progoandp.com


------------------------------


Message: 4
Date: Wed, 11 Apr 2012 12:06:56 +0200 (CEST)
From: "fred.brindisi@xxxxxxxxx" <fred.brindisi@xxxxxxxxx>
Subject: R: RE: Re: [Harp-L] Jim Antaki's TurboSlide Harmonica
To: harp-l@xxxxxxxxxx
Cc: bren@xxxxxxxxxxxxxxxxx
Message-ID: <23227309.15303151334138816602.JavaMail.root@wmail16>
Content-Type: text/plain; charset=UTF-8

Thanxx Brendan!!You are a Gentleman!!!(..and Super inspirational Man with Your Job and Musical Talent!!)
..at this moment I don't have played , in a live situation , the Powerbender Turboslide harp,..probably in the next month with some gig where I'm concentrate to play only the harmonica ...I can try to play somethin...
Cheers Fred-federico pellegrini
www.fredbrindisi.com
http://www.youtube.com/user/fredbrindisi?feature=mhee
http://www.facebook.com/fredbrindisi
----Messaggio originale----
Da: bren@xxxxxxxxxxxxxxxxx


Data: 10/04/2012 23.29

A: <fred.brindisi@xxxxxxxxx>, <harp-l@xxxxxxxxxx>

Cc: <robert@xxxxxxxxxxxxxx>, <turbodog@xxxxxxxxxxxxx>

Ogg: RE: Re: [Harp-L] Jim Antaki's TurboSlide Harmonica



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-->Thanks Fred, cool sounds! It works well with the PowerBender, because it has all blows lower than the draws so the TurboSlide works on all 10 holes. Do you have any more videos with the two together? Brendan PowerWEBSITE: www.brendan-power.comFACEBOOK: www.facebook.com/tethnikYOUTUBE: www.youtube.com/BrendanPowerMusic From: fred.brindisi@xxxxxxxxx [mailto:fred.brindisi@xxxxxxxxx]
Sent: 10 April 2012 16:37
To: harp-l@xxxxxxxxxx
Cc: bren@xxxxxxxxxxxxxxxxx; robert@xxxxxxxxxxxxxx; turbodog@xxxxxxxxxxxxx
Subject: R: Re: [Harp-L] Jim Antaki's TurboSlide Harmonica Hi Harmonicas Friends!!
..I hope thats, with the kind support of the Great Brendan Power, the
Genial works of the Professor James "Turbodog" Antaki became a standard
thinks for the harp player..
..I'm start to experiments with the Turboslide Harp more than one yeras ago ..
and now I play exclusively with thats harps with great joy ..
.http://www.youtube.com/watch?v=x4YuQ73tAhs
Now I try to study differents lay outs of tunings with the Turboslide magnet
options ... and the best result is with a powerbender lay out..so Thanx You
again Mr Brendan Power and Mr Antaki!!!
Cheers from Italy!!
federico pellegrini
www.fredbrindisi.com
http://www.youtube.com/user/fredbrindisi?feature=mhee
http://www.facebook.com/fredbrindisi






------------------------------

Message: 5
Date: Wed, 11 Apr 2012 12:19:25 -0400
From: Chesper Nevins <chespernevins@xxxxxxxxx>
Subject: [Harp-L] College music program on harmonica?
To: h-l <harp-l@xxxxxxxxxx>
Message-ID:
<CACvjn9Y85wDFcXFgsr+NO-EYrJ1vhbv-dCYFZTXMPq=x6uwSuw@xxxxxxxxxxxxxx>
Content-Type: text/plain; charset=ISO-8859-1

Is there a college level music degree program in the USA (or anywhere
else) where the student can enroll as a harmonica or accordion major?

Thanks,

Jason


------------------------------


Message: 6
Date: Wed, 11 Apr 2012 12:51:00 -0400
From: George Miklas <harmonicat@xxxxxxxxx>
Subject: Re: [Harp-L] College music program on harmonica?
To: Chesper Nevins <chespernevins@xxxxxxxxx>
Cc: h-l <harp-l@xxxxxxxxxx>
Message-ID:
<CAHfKhtLBUeM_QE=4a6WoRLOSmOSzvZU8o8=eFGx7aBMm8C--6Q@xxxxxxxxxxxxxx>
Content-Type: text/plain; charset=ISO-8859-1

Back in the early 1980s, there was an article about a girl (name escapes my
memory) who was supposed to be declared a harmonica major at Mercer
University, in Macon Georgia. I was in high school then, and contacted the
music chair at Macon University. The chair told me that the girl was not a
harmonica major, although she played the harmonica, but she was a flute
major.


I am seeking to find a college that wants to expand their offerings to
include harmonica study. When I find that college, my resume to teach will
be expedited along with my daughter's student application.


THINK HARMONICA !!!!!


--
George Miklas, Harmonica Performing Artist and
Entertainer<http://harmonicagallery.com/>
John Philip Sousa's THE HARMONICA WIZARD
MARCH<http://harmonicagallery.com/sousa>
Harmonica Repair Done Right by George <http://harmonicagallery.com/repair>
Society for the Preservation and Advancement of the Harmonica<http://spah.org/>




On Wed, Apr 11, 2012 at 12:19 PM, Chesper Nevins <chespernevins@xxxxxxxxx>wrote:

Is there a college level music degree program in the USA (or anywhere
else) where the student can enroll as a harmonica or accordion major?

Thanks,

Jason



------------------------------

Message: 7
Date: Wed, 11 Apr 2012 12:53:54 -0400
From: Tony Stephens <tnysteph@xxxxxxxxx>
Subject: [Harp-L] U blocking
To: harp-l@xxxxxxxxxx
Message-ID: <353C5ED0-897C-41A6-9670-E086D095E2CE@xxxxxxxxx>
Content-Type: text/plain; charset=us-ascii

Does anyone know of a YouTube video on playing this way? If so I would like to see it. Thanks

Sent from my iPhone


------------------------------


Message: 8
Date: Wed, 11 Apr 2012 12:51:14 -0400
From: Tony Stephens <tnysteph@xxxxxxxxx>
Subject: [Harp-L] U blocking
To: "harp-l@xxxxxxxxxx" <harp-l@xxxxxxxxxx>
Message-ID: <CE95E0A6-548C-49A3-A859-A868D097FD25@xxxxxxxxx>
Content-Type: text/plain; charset=us-ascii

Does anyone know of a YouTube video on this way of playing. I would like to see it. Thanks

Sent from my iPhone


------------------------------


Message: 9
Date: Wed, 11 Apr 2012 11:23:17 -0700
From: "Hellerman, Steven" <shellerman@xxxxxxxxxxxxxx>
Subject: [Harp-L] RE: The 'other' side of Hohner from a satisfied
customer
To: <harp-l@xxxxxxxxxx>
Message-ID:
<E9A027BEC0A6694D91A7D44D1086C53C0672E1@xxxxxxxxxxxxxxxxxxxxx>
Content-Type: text/plain; charset="US-ASCII"

When I first started playing about ten years ago, the folks at Hohner in
Virginia were extremely helpful. They would only charge for shipping to
repair a harp that had a bad reed from either being defective
out-of-the-box or (not unusual for a relative beginner) blown out too
soon by me. However, at some point maybe seven or eight years ago they
stopped doing that and now charge almost as much as it costs brand new
to repair a harp. Bummer.



From: David Payne <dave@xxxxxxxxxxxxxxxxxxxxxx>
To: Harp L Harp L <harp-l@xxxxxxxxxx>
Sent: Tuesday, April 10, 2012 2:59 PM
Subject: Re: [Harp-L] Subject: Re: The 'other' side of Hohner from a
satisfied customer


Everybody from Hohner was always nice to me. I always liked Sissy, Bill and I did enjoy meeting Steve, etc. One interesting thing though from my little stint on the sinking ship Harrison Harmonicas. Suzuki was very kind to us and treated us with respect. Seydel was very kind to us and treated us with respect, especially CEO Lars, who had all these encouraging words to say to us. One day we start getting these calls... calls from every single endorser listed on our Web site. Each one of them said they'd gotten a call from Hohner offering them an endorsement deal if they'd drop their Harrison endorsement and endorse Hohner. Maybe it wasn't actually Hohner's call. Maybe this was just Hohner doing what it was told to do by the Taiwanese company that owns it. I really don't know. I'm not casting blame, just relaying a story. I suppose it's all business. But I do remember who was nice and genuine and who the giant was that made a move to strip ALL endorsees from a struggling young company. That's all in the past, of course, but those things stick with you. Hard to forget.

David
www.elkriverharmonicas.com


________________________________ From: Cara Cooke <cyberharp@xxxxxxxxx> To: harp-l@xxxxxxxxxx Sent: Tuesday, April 10, 2012 1:30 PM Subject: Re: [Harp-L] Subject: Re: The 'other' side of Hohner from a satisfied customer

It does seem to be getting to be a bit much.  I agree.  If it weren't
for
Hohner's stable business practices and marketing strategy, many of us
would
have never had a harmonica to play.  For decades, Hohner was the only
brand
of harmonica available in certain parts of this country.  They can be
slow
to adopt new ideas, but that doesn't necessarily mean that they aren't
listening.  In this competitive market, they must listen or they will
not
survive.  So far, they are surviving, so there must be good customer
service and products being obtained by at least as many as those who
have
felt they received poor customer service and products -- probably more,
since this community is pretty vocal when it is dissatisfied and it is
not
disconnected.

Personally, I think that most of the major manufacturers are doing a
pretty
good job on their products.  Any that do not, will not last in
a
competitive market.  I am glad that we have the choices we do.  And I am
grateful that Hohner, Seydel, and Suzuki have been such ardent
supporters
of SPAH.  I don't see all of the manufacturers at the convention every
year, but these three seem to have a presence of some sort at each
convention -- even with customer repair service, when it is available.
I
feel they are all laudable for their attention to their customers while
the
convention is going on.

Cara


.


On Mon, Apr 9, 2012 at 6:46 PM, <EGS1217@xxxxxxx> wrote:

Come on, guys. This is getting a bit 'much', don't you think?
You go from a couple of instances of customer disgruntledness to them
'despising' their customers?


I'm sorry --but my brain doesn't make that leap--especially not from
the

Company which is THE Gold supporter of SPAH, showing up every year to
be
there for every attendee; donates so many items for the Raffle,
provides
people such as the inimitable Sissi Jones (before her recent
retirement)
--but
who'll  always be associated with Hohner and a nicer human being
simply
hasn't lived --  who'd sit for hours working on ANYone and EVERYone's
harmonicas
with absolute  patience and brilliance, year in and year out purely
for
'customer relations'.


Every other person I've met personally who's been a Hohner Rep has
been
nothing but gentlemanly and very nice as well--from Steve Baker and
Andy
Garrigue - the latter responding to a post I'd written on harp-l once
to
continue the discussion offlist. One of the nicest emails from a
relative
stranger I've ever
gotten.



They make harmonicas, guitars, accordions and melodicas for the WORLD,
and
I can pretty much guarantee (from past posts and articles I've read by
both
Sissi and Steve), that Hohner does listen to the input from the
harmonica
players here as well as elsewhere around the Globe. Why else the new
kit
and excellent series of YouTube videos recently issued?



C01 _http://www.youtube.com/watch?v=c7Dc3ssh_bM_
(http://www.youtube.com/watch?v=c7Dc3ssh_bM)
C02 _http://www.youtube.com/watch?v=mDjJIluEX-g
_ (http://www.youtube.com/watch?v=mDjJIluEX-g)
C02.1 _http://www.youtube.com/watch?v=4ju0FOZcCU4_
(http://www.youtube.com/watch?v=4ju0FOZcCU4)
C03 _http://www.youtube.com/watch?v=8c9MUfhZWJM_

(http://www.youtube.com/watch?v=8c9MUfhZWJM)
C04 _http://www.youtube.com/watch?v=wMlGCMwU8Ko_
(http://www.youtube.com/watch?v=wMlGCMwU8Ko)
C05 _http://www.youtube.com/watch?v=12cdfpp2Sg0_
(http://www.youtube.com/watch?v=12cdfpp2Sg0)
C06 _http://www.youtube.com/watch?v=o9-31j2nPgE_
(http://www.youtube.com/watch?v=o9-31j2nPgE)
C07 _http://www.youtube.com/watch?v=pfC9OPmhyuU_
(http://www.youtube.com/watch?v=pfC9OPmhyuU)
C08 _http://www.youtube.com/watch?v=-fVReyQfwA8_
(http://www.youtube.com/watch?v=-fVReyQfwA8)
C08.1 _http://www.youtube.com/watch?v=OMj9e853zIM_
(http://www.youtube.com/watch?v=OMj9e853zIM)



I find it so frustrating when the usual grumblings and a couple of
complaints suddenly morph into a major to-do. It's 'deja vu all over
 again'.



Go online --look at ANY
PRODUCT and you'll find a list of complaints. Does
this mean every company 'despises' its customers?


No. It means there are people behind each Corporation who are as
flawed
and human as we all are, still working hard to turn out as good a
product
 as
possible--in fact MANY different products in Hohner's case. From my
personal viewpoint I see people who take pride in their company. I
haven't
yet  met
a perfect human being though..nor a perfect harmonica - well, maybe
the
Renny. But that cost $3,500 when Bobbie and Douglas were making them.
Since I
don't pay a fraction of that for mine, I accept that there are certain
issues I  will have to live with or learn how to fix and tweak, just
as I
accept
issues  with nearly every other product I own. In fact most of my
electronic  equipment is far
newer than my chromatics.


For those who might not have watched this: You might be interested in
a
glimpse of Hohner 'in action'


_http://www.youtube.com/watch?v=0kREJT8nHME&feature=relmfu_ (http://www.youtube.com/watch?v=0kREJT8nHME&feature=relmfu)


Does this SERIOUSLY look like a company which 'despises' its
customers?
Smokey -- you might be interested in the comment left here by a player
I
know
you personally admire: Marcelo Batista.


Elizabeth





End of Harp-L Digest, Vol 104, Issue 34 ***************************************



------------------------------

Message: 10
Date: Wed, 11 Apr 2012 13:44:51 -0500
From: Cara Cooke <cyberharp@xxxxxxxxx>
Subject: [Harp-L] harmonica workshop/discussion at Discovery Stage --
Old Settlers Music Festival -- Saturday, April 21st.
To: harp-l <Harp-L@xxxxxxxxxx>
Message-ID:
<CAAo+jiMGYirvhXzObY77yrCdGcjFNLg0uxJLd8mC3w9N8u7srQ@xxxxxxxxxxxxxx>
Content-Type: text/plain; charset=ISO-8859-1

This year's harmonica workshop at Old Settlers Music Festival (
www.oldsettlersmusicfest.org) will be at 11am on the Discovery Stage --
Saturday, April 21st.  There is always a good line up for the festival, so
check it out if you are interested in the festival.

At this time, the workshop is scheduled to have Dale Spalding, Lonnie Joe
Howell, and myself on the stage -- with experience and expertise running
through most of the music genres.  If necessary, we can continue the
discussion off-stage, if we run out of time on stage.

Cara


End of Harp-L Digest, Vol 104, Issue 35
***************************************




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