Re: [Harp-L] Hohner customer service

["Hal Iwan" <haliwan@xxxxxxxxxxx>]

Hello all

The reed was replaced by a tech AT the festival, not at the headquarters 
repair facility. I had Bill Bucko fix one of my Special 20s at a festival. 
It was not a reed replacement.

Before asking for the list(recently) for a couple Special 20 top covers, I 
called Hohner in VA and was quoted $17 plus shipping for a set of Special 20 
covers.

Hal



> On 04/09/2012 06:05 PM, JWilliam Thompson wrote:
> > I see there are some on this list who think Hohner customer service is
> > not up to snuff. My experience is just the opposite. I had a Special
> > 20 with a broken reed, and at the Virginia Harmonicafest last month I
> > went up to the Hohner tech table and explained my problem. The Hohner
> > tech put in a new reed--no charge--and was courteous and friendly to
> > boot.
>
> certainly a good result, but not exactly the normal circumstance.