Re: [Harp-L] B-Radical

["Doug H" <dough.harpl@xxxxxxxxx>]

Having failed and succeeded in a variety entrepreneurial  ventures, but with enough success to have survived, I can attest that responsive customer service does make or break a company.  Iceman says it best.

Doug H

----- Original Message ----- 
  From: The Iceman 
  To: harp-l@xxxxxxxxxx 
  Sent: Thursday, April 21, 2011 7:23 AM
  Subject: Re: [Harp-L] B-Radical


  Not rushing to get a mediocre product out is understandable.

  Lack of communication to those waiting for their prepaid order is a slight slap in the face to those that supported the concept from inception. A lot of negative feelings can be washed away through simple returning of phone calls or responses to email - the latter being the 21st Century easy remedy. Customer service can make or break a company, regardless of the quality of the product.