[Harp-L] re: Hohner myths and realities

[Jonathan Ross <jross38@xxxxxxxxxxx>]

HB wrote:

"I would put forth the fact that just because there is a less than  
1/2 of 1% return rate,
does not mean that there are not inherent problems at a larger rate  
than 1/2 of 1%."

I would agree entirely.  But, what it most certainly doesn't imply is  
that people are fixing the harps themselves rather than return them,  
a had been suggested.

The main point of my reply was to try and remind people that harp-l  
is only a very small portion of the harmonica world, and those who  
post a small subset of harp-l.  That's good to remember.

Still, from a corporate perspective it's hard to think you need to  
change what you're doing product quality-wise when the overwhelming  
majority of sales go smoothly and without any apparent problems.





JR Ross