[Harp-L] Exhorbitant Hohner repair prices

["Norman Vickers" <nvickers1@xxxxxxx>]

Dear Harp-L  friends:

See letter to Hohner management regarding charges for harmonica repair.
What has been your experience?  Any suggestions?  Who's your favorite
harmonica repair specialist?  

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F. Norman Vickers

 

 

 

October, 20, 2009

 

Top Management

Hohner, Inc.

1000 Technology Park Drive

Glen Allen, VA 23059

 

Dear Friends at Hohner:

 

A 500% increase in harmonica repair prices!   Wow!

 

I am a long-time customer and supporter of Hohner.  In 2007  I sent my
reedplates for CBH 2012 for reconditioning.  The charge was reasonable at
$20 for reconditioning and $5 for shipping.

 

This year, I sent CBH 2012 reedplates back  along with a CBH 2016 harmonica
for reconditioning. I was surprised when you sent me the estimate for CBH
2012 reedplate reconditioning at $120 and CBH 2016 reconditioning  at $145.
For those prices, I get free shipping.

 

In my opinion, this is not a reasonable or affordable charge.  I have
already called the repair department to have my equipment returned without
repair service.  I'm shocked and disappointed.

I felt that I would be remiss if I didn't express my feelings to "the
deciders."

 

Sincerely,

 

 

F. Norman Vickers

Pensacola, FL