Subject: [Harp-L] Help with harpdepot.com

[EGS1217@xxxxxxx]

Hi Ross:   I took the following from Harp Depot's  website....as you can see 
from this statement ( under: Open Hours), they're only  available 'by phone' 
for limited hours.  I believe Andrew (Doc's son) is  the contact person there, 
so if you called other than from Mon - Thurs..during  the one hour lunch break 
at the other times, it might be why you couldn't  get a person on the phone.
 
I am not a spokesperson for Doc or Harp Depot, just taking this info from  
their website.
 
I have dealt with them as a customer since 2005 with no problems  whatsoever 
(as have most people who go to SPAH and Buckeye and the now ended  GSHC 
conventions)...however most of it has been directly buying chromatics,  diatonics 
and other harmonica related items during the 8 conventions I attended  for which 
they were the main in-house Vendor. Any complaint I had (there were a  couple 
of small issues)...was handled immediately and to my  satisfaction.  
 
I can't imagine anyone believing they're in any way dishonest since they're  
known by so many people from SPAH, etc. as a reputable seller..and have always 
 treated the people at the conventions extremely well with the lowest prices  
possible on chromatics (in my case) and in donating items for the Raffles to  
benefit SPAH, as well as their supplying free harmonicas to the troops 
overseas  -  10,000 by the end of 2007 and aiming for 2,000 more for the end of  
2008). Doc has never remotely come across as 'dishonest' in any of the dealings  
I've had with him, nor in any I've witnessed between him and the many  friends 
of mine who've also shopped at the harp depot store.
 
 Possibly Doc does have too many things going on to have his  mailorder 
business running as efficiently as it could? ...I can't say. I'm not a  spokeswoman 
for them..merely giving you my impressions as a long-term satisfied  customer.
 
I hope your matter is resolved asap.
 
Elizabeth
 
"          
Open  Hours        

We are open from Monday through Thursday, from 10 a.m. to 4 p.m.  We take a 
one hour lunch break from 12 p.m. to 1 p.m. This is the  time period during 
which we schedule staff to answer calls.  We may answer the phones at other times 
too, but their is no  guarantee. 
We are closed Friday, Saturday, and Sunday. We are closed on  all holidays 
and from Christmas through New Years. We  frequently work during these times, 
but are not taking most  telephone calls. We prefer to do business by email, 
which we  can then respond to when we have the time.  
We do not have a walk-in store! While we like customers, we  prefer to do 
business by email. Please do not just show up without  an appointment because we 
are not sheduled to accomodate walk-ins.  The email address we currently 
prefer is _Andrew@xxxxxxxxxxxxxx (mailto:Andrew@xxxxxxxxxxxxx) .  

Message: 8
Date: Tue, 13 Jan 2009  00:57:49 +0000
From: pdxharpdog@xxxxxxxxxxx
Subject: [Harp-L] Help with  harpdepot.com
To: harp-l@xxxxxxxxxx
Message-ID:

Hi List - can anyone help out with a contact # or home # to someone inside  
Harpdepot.com who will answer the phone there (Doc?) and let me know if and/or  
when I might ever receive the order I placed way back in November?  I have  
tried the online order status function from their website multiple times and it 
 just says "Processing".  

I called and called and finally last  Monday got some guy on the phone who 
apologized and told me he didn't know why  the order never went out as it should 
have gone out right away as everything was  in stock.  He checked stock again 
while I was on the phone with him and I  told him I really needed the harps 
for a gig the next Saturday and he told me he  would second-day air them out to 
me. It has been a week now since he said he  would 2nd day air the order and 
the website still says "Processing". 

The  order was for over $150, so I'm reluctant to cancel the order now and 
spend that  $$ somewhere else and then have Harpdepot finally ship and process 
my  debit.  I am at my wits end with these guys - can anyone tell me another  
way to get through to them?

Much thanks!

Ross  Macdonald
www.myspace.com/sassparillajugband 
**************A Good Credit Score is 700 or Above. See yours in just 2 easy 
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