[Harp-L] Re: Steel Reeds

[David Garcia <davidgm@xxxxxxxxxx>]

It'd be really cool if Seydel sold spare reeds. Yeah, I agree it's great 
customer service to allow people to send back the harp and repair it for 
free, but I'm a bit of a lazy ass, and having to pack the harp, go to the 
post office, then wait for the harp to be repaired and finally go to the 
post office again to pick up the parcel because I was at work when the 
postman dropped by is a pain in the butt for me.

The two 1847s I bought to try them out lasted no more than 6 months. I 
repaired one with a Hohner brass reed, and after extreme embossing (Seydel 
reeds are way wider) it kind of works decently. I have the other one still 
waiting in the line. I asked Seydel if they sold spare reeds or offered 
them free for repair as a warranty policy (I could prove I broke the reed 
because I literally broke it without previous detuning warning -almost 
swallowed it, actually- so I could take a picture of the reedplate). They 
said they were thinking about it, but weren't doing it yet. It'd actually 
save them a lot of work to offer to send the reed instead of repairing the 
harp themselves. I'd gladly buy the reed(s) otherwise. It'd probably be 
cheaper than the whole harp postage anyway! I've seen on their website that 
they sell brass reed sets. Could use a brass reed, but I don't need a whole 
set...Harponline does a great job selling spare Hohner reeds (also usable 
in Herings, which is a great thing), you order reeds on a 
key/hole/draw-blow basis. I just wish Seydel would do the same.

So, that's what I think. Terrific harps, terrific service, nothing to 
complain, but please allow us to help ourselves. Please start selling spare 
reeds...

Greetings,

David


> Date: Wed, 16 Apr 2008 16:21:59 -0400
> From: "MARVIN Fleischman" <m0flei01@xxxxxxxxxxxxxx>
> Subject: Re: [Harp-L] Re: Steel Reeds
> To: <harp-l@xxxxxxxxxx>, <harpoh@xxxxxx>
> Message-ID: <480627A70200003F0003FEDA@xxxxxxxxxxxxxxxxxxxx>
> Content-Type: text/plain; charset=US-ASCII
>
> I had a similar experience with an 1847, sent it back, and it was repaired.
> Marvin Fleischman